They do have our jobs - I can’t remember the last time I’ve called a customer service number and didn’t get an AI voice bot as the T1 support. I also can’t remember a time where the AI voice bot was sufficient at T1 support, I’ve always had to ask for a human anyways. But they’ve taken those T1 support jobs, even though they’re ludicrously bad at them still.
Yeah but that sucks. I don’t want to have to argue with a bot too get some customer service. It’s already taken their jobs and it’s not ready or fit for purpose. Which is why it’s ridiculous.
Fair enough. I just see that as part of the process. If we didn’t have to guide them, they’d have our jobs already
Edit: not sure why the replies are focusing on customer service chatbots which are agreed to be shit but also not what is being discussed
They do have our jobs - I can’t remember the last time I’ve called a customer service number and didn’t get an AI voice bot as the T1 support. I also can’t remember a time where the AI voice bot was sufficient at T1 support, I’ve always had to ask for a human anyways. But they’ve taken those T1 support jobs, even though they’re ludicrously bad at them still.
Yeah but that sucks. I don’t want to have to argue with a bot too get some customer service. It’s already taken their jobs and it’s not ready or fit for purpose. Which is why it’s ridiculous.